Are you insured?
Yes, we are fully licensed, bonded, and insured. The majority of your items are covered for damage under our basic insurance which is included in the price of your move, and we carry full WSIB coverage for our workforce. We are also able to provide full-value coverage for any items of extraordinary value at an additional cost, please inquire for details.
What methods of payment do you accept?
We accept Cash, Personal Cheque, Credit Card (Visa, MasterCard, or American Express), or Debit Card as valid forms of payment for your move.
Do you offer discounts if I pay cash?
We must fully comply with government regulations and charge the HST on every move whether it is paid in cash or by other methods. Unlike many smaller companies we are fully insured, and it is imperative that we operate within the law and keep detailed records of hours worked for each of our employees to make sure their coverage remains valid in cases of accident or injury.
How much notice do you need to book a move?
We can organize a move on as little as twelve hours notice, however if you call us on the same day and we have the manpower and equipment available we will do our best to accommodate your needs. All short-notice bookings are subject to availability and the best way to guarantee your spot is to book well in advance. For High-season and beginning/end of the month bookings, we recommend booking at least a month ahead of your scheduled move.
Do you require a deposit?
In order to book most residential moves a deposit is not required, however this may change under certain specific circumstances, please inquire for details.
Do you provide free estimates?
Yes, on-site estimates are free of charge.
Do you provide flat rate quotes?
Yes, we are able to provide a flat rate for most jobs, however certain circumstances or extraordinary conditions may make it impossible to give an accurate price, in which case a flat rate quote is not possible. Under these circumstances we will offer an hourly rate with a time estimate.
Do you have a minimum charge?
Our minimum charge is 4 hours of labor plus additional hour for our travel time in GTA. As an example if you contracted two movers with a 16 foot cube van at $100.00 per hour, the minimum charge for the job would be $500.00 ($100.00 x 4 hours + 1 hour travel time.). If the job took five hours you would be charged $600.00 ($100.00 x 5 hours + 1 hour travel time.)
Can you provide references?
Absolutely! Please check out our testimonial page for comments from previous customers.
Have a question that wasn't answered here? Feel free to contact us anytime!